Aiva
Agentic Hospital Onboarding
Overview
I designed a product that’s like an air traffic controller, but for hospital patients — intelligently guiding them through the chaos of onboarding. From deciphering care needs to matching insurance and routing them to the right department, Aiva uses a system of intelligent agents to reduce friction, save time, and humanize the healthcare journey.
Role
UX Designer
Team
UX Designer (me) with a Developer
Type
Hackathon
Organisation
Yuj Design Studio
Achievement
Redesigned patient onboarding with a multi-agent AI system that cut repetitive admin tasks by 60%, improved task completion from 65% → 90%, and reduced waiting time by 30% during validation roleplays, achieving a streamlined, human-like experience across patients, staff, and doctors.
Timeline
Two Days
More works
Aiva
Agentic Hospital Onboarding
Overview
I designed a product that’s like an air traffic controller, but for hospital patients — intelligently guiding them through the chaos of onboarding. From deciphering care needs to matching insurance and routing them to the right department, Aiva uses a system of intelligent agents to reduce friction, save time, and humanize the healthcare journey.
Role
UX Designer
Team
UX Designer (me) with a Developer
Type
Hackathon
Organisation
Yuj Design Studio
Achievement
Redesigned patient onboarding with a multi-agent AI system that cut repetitive admin tasks by 60%, improved task completion from 65% → 90%, and reduced waiting time by 30% during validation roleplays, achieving a streamlined, human-like experience across patients, staff, and doctors.
Timeline
Two Days
More works
Aiva
Agentic Hospital Onboarding
Overview
I designed a product that’s like an air traffic controller, but for hospital patients — intelligently guiding them through the chaos of onboarding. From deciphering care needs to matching insurance and routing them to the right department, Aiva uses a system of intelligent agents to reduce friction, save time, and humanize the healthcare journey.
Role
UX Designer
Type
Hackathon
Achievement
Redesigned patient onboarding with a multi-agent AI system that cut repetitive admin tasks by 60%, improved task completion from 65% → 90%, and reduced waiting time by 30% during validation roleplays, achieving a streamlined, human-like experience across patients, staff, and doctors.
Team
UX Designer (me) with a Developer
Timeline
Two Days
Organisation
Yuj Design Studio
